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Welcome to Sprout Online!

How Much is Shipping?Sprout's Giveaway Draw

Help & FAQs | Tel 1300 793070

Help & FAQ's (Quick Links Below)

 

 

Contacting Sprout


 

Sprout HotlineSprout is truly a one-man home based business and I do try my very best to get back to your phone calls or emails as soon as possible. At busy times or on weekends, you may encounter my voicemail. Please provide one clear and brief message on the first call and I'll get back to you as soon as possible.

Contact Number: 1300 793070

My Contact Hours: 7 Days a Week -  9.00am to 5.00pm (VIC Time) with exception of Public Holidays. Website Open: 24/7 365 Days a Year.

Fax Number: 03 9001 0428

Postal Address: PO Box 134, Mandurang, VIC 3551 (This is a postal address only. You can use this address when completing your Warranty Registration cards.)

 Click Here to Email Sprout

** Sprout is an online business and does not have a shop or showroom anywhere around Australia. 

Are you looking for freshly grown wheatgrass? I'm sorry, but Sprout doesn't grow fresh wheatgrass and I don't have contact information to assist you in finding someone in your area who does. I often say to people to call your local greengrocer or if you have a juice bar close by that always has it on their shelf, ask them where they get their wheatgrass from.

 

Shipping & Delivery

Fast Delivery
Sprout offers Free Shipping for orders over $149.00 or a flat rate $9.95 for orders under $149.00. For more information on shipping, you can visit this page here. No international shipping sorry. Australian orders only.
Sprout endeavours to process and ship your order as soon as possible. During busy times, this may be up to 48-72 hours after payment is received.
Depending on the nature of your purchase, at times it is necessary to split your order up as some products may be shipped to you directly from the distributor.
If you have an incomplete order arrive, please don't stress. The parcels have probably been split up and you can track them via your account or shoot me a quick email to find out.

Like every business out there, Sprout is sometimes at the mercy of importers and distributors, Australia Post and Couriers.

While in most cases delivery will be considerably quicker, please allow 10 business days for your order to arrive. You can also keep an eye on progress via Your Account here at Sprout. To keep your mind at peace, you will be notified once your order has been shipped. 
Please note: all products of higher value, ie. juicers, dehydrators etc., will require a signature on delivery. It may be worth considering your work address as the delivery point if you know that you are rarely home during the day. 
Orders "Returned To Sender" due to customer non-pick up will attract a re-send fee equivalent to the original shipping cost. This includes any products with Free Delivery throughout the site. The Free Delivery only includes the original delivery cost and not any subsequent cost. This is obviously not the case if an error in delivery was the fault of Sprout. 

I have a Warranty Claim or would like to return a product within the 30 Day return offer. What do I do?

Warranty
Sprout can only provide assistance with Warranty Claims on products purchased from this business.
If you didn't purchase the item from Sprout and can't locate the retailer you originally purchased from, then spare parts for most of the juicers and the Easygreen Sprouter can be ordered and purchased from this site.
If your claim is for a product purchased from Sprout and it is within the warranty period provided by the manufacturer, please see the following information below.
Please note that the Juicepresso's and JuiceBuddys are provided with a direct customer service website that is not the Warranty Claim Form:
• Warranty Claim Form - (not for use for the Lifespring, Juicepresso or the Juicebuddy - see below). Use this form for claims related to parts and/or Motor issues for the Oscar Juicers, LexSuns, Angels, Hippocrates, Omega Juicers & Blenders, Easygreen Sprouters or any other product provided with a warranty.
• Lifespring, Juicepresso or JuiceBuddy Support -    this link is for issues or claims related to the Lifespring, Juicepresso or JuiceBuddy only - or call Andatech directly on 1300 800 200 (Mon to Fri 9.00am - 5.00pm).
• Manufacturer's Warranties cover manufacturing defects
• They do not cover accidental loss of parts or damage caused by mis-use of the product; nor do they cover breakages, damage or wear and tear caused through every day use.
• Spare or replacement parts are available for purchase from Sprout.
• Some Warranty providers charge a shipping fee for replacement parts.
• While Sprout does hold stock of a very limited number of spare parts, Sprout will be not be held responsible if the relevant distributor is out of stock of replacement parts.
• All products warranties are provided by the manufacturer or distributor/importer and not by Sprout Organic.
Remember, Sprout is here to help you with your choice. I'm a pretty friendly guy with some good knowledge, so feel free to give me a call on 1300 793070.
  
My Order Hasn't Arrived


WaitingFirstly, please check Your Account here at Sprout as the relevant information is easily accessible that way.
If you purchased as a one-off and didn't register an account with Sprout, you can send me an email with your Order number to find out what's happened and who it was sent with.
Key points:
1. Did you ask everyone in your household if a delivery/parcel has arrived for you and they forgot to tell you? (Yes, it has happened before!)
2. Have you checked at your local Post Office to see if it is waiting for collection?
3. I have had instances where customers have found "lost" parcels in their front garden or under bushes around their letter box. Please double check the front area of your home.
4. Have you allowed reasonable time for the parcel to get to you?
5. If you were provided with a tracking number, have you tried it on the carrier's website?
Most problems seem like serious problems at the start but are easily solved. Your order will always get to you whether it involves re-sending or tracking down but please understand that I don't have control over another individual's actions or inaction when they are located hundreds or thousands of kilometres away. This includes Australia Post employees, contractors and private courier drivers.
If missing mail is already a problem at your house/apartment, please let me know prior to me sending your order out. I can ensure that your order has a "Receipted Delivery" label on it. This means that they will require a signature so if you are not at home, they will need to take it to your local PO for pick up/signature.

Returns & Replacements

ReturnsSprout is a very small business and is happy to offer a flexible approach to Returns & Replacements. Each case will be best dealt with on an individual basis but within the following framework:
1. Incorrect selection by Customer: Sprout will provide a refund, exchange or store credit once the item/s are returned in the original, undamaged packaging within 14-days of being received by the customer. The original shipping cost incurred to send you your item/s will not be refunded (this includes Free Delivery items as a cost was incurred for shipping). Return shipping to Sprout is at the customer's expense and must be sent as "Registered" or "Receipted Delivery". No refunds or store credits provided for simple change of mind.
2. Product/s Arrive Damaged or "Dead on Arrival": If the product is a write-off on arrival, the customer is asked to return the product to base (may vary depending on product). Postage costs for this leg will also be refunded or credited to the customer. If rectifying the product requires a replacement component, a new one will be sent at no additional cost. (eg. replace a broken tray on a Biosnacky Sprouter or a collection jug for a juicer)
3. Customer receives incorrect item/s and it is clearly different to your original order, an exchange and replacement will be happily provided. Because it's my mistake, the cost of returning the incorrect item back to Sprout will be refunded or provided to the equivalent value of goods that can be included with the correct item when it is sent to you. Your choice!
4. Sprout will not accept returns or exchanges on sprouting seeds, CD's or DVD's or Food Stuffs (eg. some of the Amazonia Acai range). Sprout will not accept return of goods which have been opened or used in any way. Lastly, Sprout will not accept the return and refund of goods just because you have 'found them cheaper somewhere else' after your purchase or you have simply changed your mind.
5. Returned products must not have writing, address labels or stamps affixed directly to the outside retail box. Please wrap or box-up and address accordingly.

Ordering With Sprout

ecommercePlacing an order on Sprout's site is easy and secure. The use of a Shopping Cart allows you to add to, remove from and calculate the cost of your purchase - all before committing to a spend.
Some products require you to make a specific selection (eg. colour of juicer, size of seed pack etc.) and you must do this before being able to continue.
Being a relatively new website, there may be minor glitches. If you do encounter any glitches during your shopping experience, please Email Sprout or call 1300 793070 and I'll be right on to it.
Phone orders with Credit Card can be made by calling 1300 793070, 7-Days a week between 9am and 5pm Melbourne Time.
If you are in a rush or would like to spend some time browsing around the products, then an online order is definitely the way to go.
You may also like to take advantage of the "Wish List" option which can be linked to your account and referred to later on down the track. It's a great way of keeping track of things you would love to purchase and then prioritising along the way or putting things aside to refer to later on.

How Can I Pay for my Order?

CardsSprout accepts American Express, Mastercard, Visa, Direct Deposit as well as PayPal.There are no hidden or added card surcharges.
Credit Cards: All credit card payments are done securely through the CommBank's Evolve online merchant system and are processed in Australian Dollars (AUD$).
Direct Deposit/Internet Banking/EFT: Sprout's Bank Account and BSB numbers will be displayed to you after you select Direct Deposit as your prefered payment method. Please put your order number or Surname as a reference with the payment. This method is you sending money to Sprout's bank account.
PayPal: is now being offered by Sprout for your convenience.
Orders and payments with Credit Cards can also be made over the phone. 
All of your credit card information, bank details etc., is strictly managed in a secure fashion and will never be shared with anyone. Once your order and payment has been processed by Sprout, all records of your card number are securely deleted or destroyed.

What shows on my Credit Card Statement?

Question Mark

Your payment will show as SIXFIVE PROJECTS VIC on your credit card statement. This is also the case for Paypal payments.
Please don't get worried if you see SIXFIVE PROJECTS on your statement - it was just for all that great, healthy, amazing stuff you purchased from Sprout Organic.

Don't Panic - It's Sprout Organic.



Pricing & Promotions

Best Prices
All pricing throughout the website is in Australian Dollars - AUD$ - and includes GST where applicable. Some fresh food products and sprouting seeds do not attract GST for example.
Sprout does offer special promotions at various and non-specific times throughout the year and these will be made clear where necessary.
A great way to stay in touch with everything is via Sprout's e-News and you can sign up to that on most pages throughout the site.
Sprout has access to "Manufacturer's Specials" when they are offered so please don't get mislead by online claims on websites saying that specials are only available with them. It is completely untrue and deceitful. This is particularly the case with the sale of Cold Press Juicers.

Viewing Your Orders

Viewing Order at Sprout

Sprout's website allows you to register as a customer and access all your order information. It will enable you to revise what you purchased, duplicate previous orders if you want to and also check out whether your current order has been sent.
Most orders will be sent with a "Receipted Delivery" number allowing you to track it.
On your first purchase, you will be asked if you want to create an Account. You don't have to do this, but it will assist if you do want to track your order or make it quicker should you decide to make more purchases in the future.
If you have any suggestions or comments, I'd be rapt to hear from you.


Updating Your Account Information

Update Your Account
Updating your Account information is very easy and can be done via the "Sign In" link at the foot of each page. 
When you place your first order, I would encourage you to register an account so that you can take advantage of the features it offers.
I completely understand and respect the need for privacy and safety of all of our information and yours will be maintained with the highest of security and integrity by Sprout.
If you encounter any problems, please let me know or phone 1300 79 30 70.


I'm a retailer as well. Does Sprout Wholesale or Dropship?

WholesaleA simple answer to that is, no.
Keeping up with the retail side of Sprout is hectic enough and pretty much every product range or line I have on the site is sourced from a wholesaler already.
I have spent a great deal of time and effort sourcing and refining my products over the years. This is one of the satisfying challenges with getting a business together and I don't really have the time to provide you with a list of my suppliers so you can stock the same things. That challenge is yours.